Legal
Terms of Service
These Terms of Service ("Terms") govern your access to and use of the website polarai.pro and the products and services offered by PolarAI Pte. Ltd. ("PolarAI", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.
1. Company Information
PolarAI Pte. Ltd.
50 Raffles Place #37-00, Singapore Land Tower, Singapore 048623
UEN: 201648291E
Email: [email protected]
Phone: +65 6534 7829
2. Acceptance of Terms
By visiting polarai.pro, submitting an enquiry, purchasing a product, or engaging our professional services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use of our website and services immediately.
If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.
3. Services and Products
PolarAI provides decision support tools, frameworks, analytics solutions, and professional consulting services. Product descriptions, pricing, and availability on polarai.pro are subject to change without notice. We reserve the right to modify, suspend, or discontinue any product or service at our discretion.
Specific terms for purchased products or service engagements may be set out in separate order forms, statements of work, or licence agreements, which supplement these Terms.
4. Account and Access
Certain products may require account registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at [email protected] if you suspect unauthorised access.
5. Orders and Payment
All prices listed on polarai.pro are in Singapore Dollars (SGD) unless otherwise stated. Payment terms will be specified at the time of purchase or in your service agreement. We reserve the right to refuse or cancel orders at our discretion.
Unless otherwise agreed in writing, invoices are due within thirty (30) days of issuance. Late payments may incur interest at the rate permitted under Singapore law.
6. Intellectual Property
All content on polarai.pro — including text, graphics, logos, software, frameworks, and methodologies — is the intellectual property of PolarAI or its licensors and is protected by copyright, trademark, and other applicable laws.
Upon full payment, clients receive a non-exclusive, non-transferable licence to use purchased products for internal business purposes, subject to any restrictions in the applicable licence agreement. You may not copy, modify, distribute, reverse-engineer, or create derivative works from our products without prior written consent.
7. Acceptable Use
You agree not to:
- Use our website or products for any unlawful purpose or in violation of applicable regulations
- Attempt to gain unauthorised access to our systems, networks, or other users' accounts
- Transmit malware, spam, or harmful code through our website or services
- Scrape, crawl, or harvest data from polarai.pro without our written permission
- Misrepresent your identity or affiliation when contacting us or using our services
- Resell, sublicense, or redistribute our products without authorisation
8. Professional Services
Consulting and facilitated decision support engagements are governed by separate statements of work. Deliverables, timelines, fees, and confidentiality terms will be agreed in writing before commencement. Client cooperation and timely provision of information are prerequisites for successful delivery.
9. Confidentiality
Each party agrees to keep confidential any non-public information disclosed during the course of an engagement. This obligation survives termination of the business relationship for a period of three (3) years, except for information that is publicly available, independently developed, or required to be disclosed by law.
10. Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by Singapore law, PolarAI disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Our tools and recommendations support decision-making but do not constitute legal, financial, medical, or other professional advice. You are solely responsible for decisions made using our products or services.
11. Limitation of Liability
To the maximum extent permitted by Singapore law, PolarAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our website, products, or services.
Our total aggregate liability for any claim arising under these Terms shall not exceed the amount paid by you to PolarAI in the twelve (12) months preceding the claim, or SGD 5,000, whichever is greater.
12. Indemnification
You agree to indemnify and hold harmless PolarAI, its directors, officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of our products, or violation of any third-party rights.
13. Personal Data
Our collection and use of personal data is governed by our Privacy Policy, which complies with the Personal Data Protection Act 2012 (PDPA) of Singapore. By using our services, you acknowledge that you have read and understood our Privacy Policy.
14. Termination
We may suspend or terminate your access to our website or services at any time, with or without cause, and with or without notice. Upon termination, your right to use our products ceases immediately. Provisions that by their nature should survive termination — including intellectual property, confidentiality, limitation of liability, and governing law — shall remain in effect.
15. Force Majeure
PolarAI shall not be liable for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, pandemics, government actions, power failures, or telecommunications disruptions.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from or relating to these Terms shall first be addressed through good-faith negotiation. If unresolved within thirty (30) days, the dispute shall be submitted to the exclusive jurisdiction of the courts of Singapore.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
18. Entire Agreement
These Terms, together with our Privacy Policy and any applicable order forms or service agreements, constitute the entire agreement between you and PolarAI regarding your use of our website and services, superseding all prior agreements and understandings.
19. Changes to These Terms
We may revise these Terms at any time by posting updated terms on polarai.pro. Material changes will be indicated by an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
20. Contact
For questions about these Terms, contact us at:
PolarAI Pte. Ltd.
50 Raffles Place #37-00, Singapore Land Tower, Singapore 048623
Email: [email protected]
Phone: +65 6534 7829