Legal

Privacy Policy

Effective date: 1 May 2025 · Last updated: 1 May 2025

PolarAI Pte. Ltd. ("PolarAI", "we", "us", or "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore ("PDPA"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit polarai.pro or engage with our services.

1. Data Controller

PolarAI Pte. Ltd.
50 Raffles Place #37-00, Singapore Land Tower, Singapore 048623
UEN: 201648291E
Email: [email protected]
Phone: +65 6534 7829

2. Personal Data We Collect

We may collect the following categories of personal data:

  • Identity and contact data: name, email address, phone number, company name, job title
  • Communication data: messages submitted via our contact form, email correspondence, and enquiry details
  • Technical data: IP address, browser type, device information, pages visited, referring URL, and session duration
  • Cookie and preference data: cookie consent choices stored in your browser's local storage
  • Transaction data: billing information and purchase history when you acquire our products or services

3. How We Collect Personal Data

We collect personal data through:

  • Direct interactions — when you complete our contact form, email us, call us, or engage our services
  • Automated technologies — cookies and similar technologies when you browse polarai.pro
  • Third parties — analytics providers and business partners, where permitted by law

4. Purposes of Collection, Use, and Disclosure

We collect, use, and disclose personal data for the following purposes:

  1. Responding to enquiries and providing customer support
  2. Delivering our decision support tools, services, and professional engagements
  3. Processing transactions and managing client accounts
  4. Improving our website, products, and user experience
  5. Sending service-related communications and, with consent, marketing materials
  6. Complying with legal obligations, regulatory requirements, and dispute resolution
  7. Protecting the security and integrity of our systems and preventing fraud

We will not use your personal data for purposes other than those for which it was collected, unless permitted or required under the PDPA.

5. Legal Basis and Consent

Under the PDPA, we rely on your consent, contractual necessity, legal obligation, or legitimate business interests (where applicable) to process personal data. By submitting information through our website or engaging our services, you consent to the collection, use, and disclosure of your personal data as described in this policy.

You may withdraw consent at any time by contacting us at [email protected]. Withdrawal of consent may affect our ability to provide certain services.

6. Disclosure of Personal Data

We may disclose personal data to:

  • Service providers who assist with hosting, analytics, payment processing, and IT support
  • Professional advisers including lawyers, accountants, and auditors
  • Government authorities when required by law or to protect our legal rights
  • Business transferees in connection with a merger, acquisition, or sale of assets

We require third parties to protect personal data and use it only for the purposes we specify. We do not sell personal data to third parties.

7. Cross-Border Transfers

Your personal data may be transferred to and processed in countries outside Singapore where our service providers operate. Where we transfer data overseas, we take steps to ensure that the receiving organisation provides a standard of protection comparable to that under the PDPA, in accordance with the PDPA's transfer requirements.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Enquiry data is typically retained for three years. Client and transaction records are retained for seven years in accordance with Singapore regulatory requirements.

9. Cookies and Tracking Technologies

Our website uses cookies and local storage to enhance functionality and analyse usage. Essential cookies support core site operations. Analytics cookies help us understand how visitors interact with polarai.pro.

You can manage cookie preferences through our cookie banner or your browser settings. Declining non-essential cookies will not prevent you from using the website.

10. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, or disposal. These measures include encryption in transit, access controls, and regular security reviews. No method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

11. Your Rights Under the PDPA

Subject to exceptions under the PDPA, you have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate or incomplete personal data
  • Withdraw consent to processing (subject to legal and contractual restrictions)
  • Request information about how your personal data has been used or disclosed within the past year

To exercise these rights, contact our Data Protection Officer at [email protected]. We will respond within thirty (30) days.

12. Data Protection Officer

PolarAI has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the PDPA. Contact the DPO at:

Email: [email protected]
Address: 50 Raffles Place #37-00, Singapore Land Tower, Singapore 048623

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal data.

14. Children

Our services are not directed at individuals under eighteen (18) years of age. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us immediately.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of polarai.pro after changes are posted constitutes acceptance of the revised policy.

16. Contact and Complaints

For questions about this Privacy Policy or our data practices, contact us at [email protected] or +65 6534 7829.

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.